New Deal Mentoring
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What is New Deal Mentoring?
New Deal Mentoring takes place between two people;
A Mentor and a Customer(or 'Mentee')
A successful mentor/customer relationship will be one where the two people succeed in establishing a relationship of mutual trust.
During the relationship the Mentor will offer support , advice and practical help to a customer as they consider the opportunities offered through New Deal.
Our professional and volunteer Mentors will aim to help the customer gain confidence and experience, develop his or her skills, increase his or her employability, find and stay in work and secure sustainable employment.
New Deal Mentoring is voluntary, impartial and confidential and can last for
anything from a single meeting up to nine months.
A Mentor can help customers deal with issues such as debt, housing problems and personal problems, but can also help by building confidence, helping to improve motivation or providing an impartial viewpoint to help make decisions. We also put customers in touch with other professional services, networks and contacts.
Mentoring is available, free of charge, to all New Deal customers of Jobcentre Plus.
Why is Mentoring from other New Deal support?
- It is a confidential, impartial service, which everyone on New Deal can access
- We offer one-to-one support and guidance and our contact time with a customer can vary from telephone support once every week to spending a day or an evening with a customer, helping them through crisis situations or to attend a support group. Time is precious and we can give people the time to think, talk and do what needs to be done
- Because our customers know our service is confidential, we are often the first people to hear about difficulties in their lives which may turn into a crisis. We work with the customers to get their consent for us to involve as many other people as possible, to get them the maximum support they need
- We believe that a holistic approach works best to help people turn their lives around, so wherever confidentiality allows us, we work with Jobcentre Plus advisers, other providers, professional support agencies and customers own personal networks to bring about change in their lives
Your customer may benefit from a Mentor if he or she -
- Has problems with attendance - either on provision, signing on, meeting with you or even attending Gateway to Work
- Lacks confidence - in person, on the telephone, or has low self-esteem
- Has alcohol or substance abuse problems or a history of abuse. We can mentor those who are currently on Progress to Work and those who are not eligible for P2W
- Has housing issues, including homelessness
- Has health problems, including mental health issues
- Needs extra support and encouragement to get things done
- Lacks direction, motivation and has difficulty making decisions
- Keeps coming round in "the system", perhaps as someone who has been on various training courses before, or someone who only seems to be in work for short periods of time
- Has a disability or learning difficulty or other access issues
- Doesn't seem to be making progress, or is falling behind with training or other activities
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